Rent an RV - Cruise America

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FAQs

FAQs

FAQs

How much does a rental cost?

All of the prices and terms for motorhome rentals can be found on our web site. Use the On Line Reservation System to determine the cost of your desired rental. Back to top

What is the cost of mileage?

An estimated mileage charge will apply to your rental. The charge will be a per night charge based on 100 miles for a local rental and 250 miles for a one-way rental. The rate is 32¢ per mile. At the end of the rental you will be refunded for any excess mileage charges, or be charged at the rate of 32¢ for additional miles in excess of the estimated mileage. Cruise America does reserve the right to modify the estimated mileage charge based on the type of rental.

In Canada, the nightly charge will be 160 kilometers for a local rental and 400 kilometers for a one-way rental. The rate is 32¢ per kilometer. Back to top

What deposits are required?

Upon confirmation, a $300 reservation down payment is charged to your credit card. This deposit will be applied toward your rental charges. A minimum damage deposit of $500 and estimated rental charges are payable at departure by credit card. Personal checks and ATM cards are NOT accepted. For certain rental applications, damage deposits may be increased at Cruise America's sole discretion. Credit card deposits are processed at departure. With payment of estimated rental charges other than by a credit card, a minimum deposit of $1000 ($1,500 CDN) is required at departure. Upon return, all extra charges, if any, are balanced against the damage deposit and a credit or check issued to cover the refund.

Notice: Estimated rental charge prepayment may be required in full in advance for special rental events, such as music festivals, auto race events, and gatherings in remote areas, at Cruise America's sole discretion. Back to top

Is there a charge for the generator?

Yes. The generator charge is $3 per hour. You can save on this expense by staying in locations that have electrical hookups and not leaving the generator running when you are not in the vehicle.Back to top

What about accommodating renters with special needs?

Please see our policies Here.   Back to top

What kind of gas mileage will we get?

Mileage depends on the size of the motorhome and the driving conditions. Generally, you will get between 7 and 13 miles per gallon (between 3 and 6 kilometres per litre). Back to top

Do I need a special driver's license to drive a motorhome?

All you need is to be 25 years of age or older and possess a valid driver's license. No special endorsement is needed. Authorized operators 21-24 years of age may drive a motorhome subject to $25/day fee. Back to top

When can I pick up the motorhome?

Cruise America is open Monday through Friday from 9 a.m. to 5 p.m. The normal pick up time is between 1 and 4 p.m. and the normal return time is between 9 and 11 a.m. Over the weekend, many rental centers have abbreviated hours of operation. The time of pick up may be earlier than 1-4 p.m. Rental Centers are closed on Sundays and Holidays. Before you finalize any plans for pick up or return on the weekend, please confirm the locations hours of operations with us or the rental center. Back to top

What kind of motorhomes do you rent?

Our web site lists all of the types and sizes of vehicles we rent. All of our vehicles are listed under the category: "Our Vehicles". Back to top

I saw a picture of a motorhome with a garage in the back. Do you rent those?

The Funmover is our motorhome with a garage. This vehicle is about 28 feet in length, which includes an 8.5 ft garage in the back. For traveling, this motorhome can accommodate 4 people maximum. The Funmover has a queen size bed over the cab. Behind the cab, there is a captain's chair on one side and a dinette that can fold into a single bed on the other. Behind the dinette, there is a bathroom with a sink, shower, and toilet. Behind the captain's chair, there is a kitchenette with an oven, stove, microwave, and refrigerator. The motorhome does not come equipped with bedding or cookware. You could rent that from us or provide your own. Back to top

Is it difficult to drive a motorhome?

Motorhomes, handle much like a car, especially the "C" class which has a van chassis. Back to top

Are motorhomes difficult to hook up?

No. At departure you will be given a 30-60 minute familiarization tour and learn how to hook it up and operate appliances, and be shown a video at most rental centers. Back to top

Does the motorhome come equipped with pots and pans?

No, but we rent 2 types of packages for bedding and cookware.

Besides the rental cost are there any other charges I will incur?

There is tax on the rental charges and any kits you order. The generator fee is $3 per hour and will be collected upon return of the rental. You will also be asked to pay fuel and cleaning/dumping deposits at the time of pick-up. Back to top

Does the motorhome come with a TV, VCR or stereo?

There is an AM/FM radio with a cassette player or CD player in the dash. There is not a TV or stereo or cable hookup. Back to top

Are there rollout awnings on the motorhome?

No. We suggest you bring a canopy if you need shade or check with the RV park if you are staying in one. Back to top

Are pets allowed in the motorhomes?

Pets are welcomed at Cruise America. Customer agrees to clean up after their pet and return unit in same condition as received, or be subject to a cleaning fee up to $250. Back to top

Is there a limit to how many people can ride in the motorhome?

The Compact motorhome can hold a family up to 4, the Standard motorhome can hold a family up to 5, and the Large can hold a family up to 7 maximum for traveling.

Cruise America wants you to have an enjoyable and safe vacation experience. Part of that experience is getting the right vehicle to meet your needs.

We realize that our customers use our vehicles for many purposes. Some examples:

In addition to many uses, there are a myriad of Federal, State and Local ordinances they may restrict the use of may be in conflict.

Lastly there are no universal standards that apply to Recreational vehicles.

We understand the confusion these situations create. Therefore, Cruise America recommends the following:

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You Are Required To Comply With Applicable Law


Where can I rent a motorhome?

We have a listing of all of our motorhome rental centers on the web site. Use this link to access the "Rental Centers" page. On the map, chose the state which you would be renting from and you will be given a list of all rental centers in that state. The listing includes the direct address and telephone number of the rental center. Back to top

Are there facilities close to the rental center where we can purchase supplies, propane and dispose of holding tank contents?

The staff at the rental center will be glad to direct you to the closest shopping center, fueling facilities and waste treatment center. Back to top

Can I park my car at your rental center while we travel?

Parking at some centers is very limited. Call your rental center in advance to see if they can accommodate you. If you are allowed to park, it is at your risk entirely. Back to top

Can we leave our luggage at the rental location?

Often this is not a problem, but again, check with your rental center. Anything left at the rental center is at your own risk. Back to top

Are we allowed to travel into Canada (or vice versa)?

US registered RVs may enter Canada and return to the US and Canadian registered RVs may enter the US and return to Canada without problem. One way rentals between the two countries are not allowed. Canadian residents are not allowed to rent a US registered vehicle in the US and enter Canada. Back to top

Are we allowed to travel into Mexico?

A Cruise America vehicle rented from a approved locations can be driven into Mexico as long as the following conditions are met:

Due to Mexican law, a Mexican resident is restricted from driving a U.S. owned vehicles into Mexico. The sale of Mexican insurance to a citizen of Mexico is not permitted.

One-way rentals into Mexico are not allowed. Back to top

Can we travel one way to our destination or do we have to travel round trip?

One Way reservations are available between most rental centers by advance reservation only and are subject to availability and some restrictions.

Drop fees may be increased or decreased based on pick-up or drop-off location, dates and vehicle availability. Back to top

How do I pay for the rental?

Cruise America requires that all payment be done with a major credit card. We accept Visa, MasterCard, American Express, and Discover. This payment policy is very strict and there are no exceptions. Back to top

Can I tow my car or boat behind the motorhome?

We do allow towing with all sizes of our motorhomes. The motorhomes are only equipped with a receiver hitch, so you would need to provide your own tow bar. We allow a maximum tongue weight of 200 lbs. and a maximum gross weight of 2500 lbs. Towing also costs $12 per day extra. You will need to inform us of your intentions to tow, so we can reserve a motorhome specifically with a receiver hitch. Back to top

How much does it cost to stay in campgrounds?

Campground rates vary based on time of year and what facilities they offer. Generally you can expect to pay between $10 and $50 per night. Back to top

What kind of facilities might a campground offer?

A partial list of commonly found facilities would include: electric, water, sewer hook-ups, washer, dryer, swimming pool, playground, BBQ pits, on-site convenience store. Back to top

Do you plan itineraries for trips?

Sorry, we do not have specific information on points of interest or itineraries. For that type of information, we recommend you contact "Tracks and Trails". Their web address is www.tracks-trails.com, and their phone number is 1 (800) 247-0970. We do provide KOA listings in your departure kit. For information on campgrounds, we recommend that you check with Woodalls. Their web site is www.woodalls.com Back to top

Is it possible to travel in the winter in the colder areas?

Yes, however, in locations with harsh winter weather, our motorhomes are "winterized" from approximately mid-October to late March. This means we have completely drained the water and holding tanks. This will prevent the tanks and pipes from freezing and bursting. If you chose to have your rental motorhome "de-winterized" (so that you can use your sink, shower, and toilet) it may cost up to $40. You will need to exercise extreme care while traveling in a "de-winterized" motorhome during frigid weather. You will need to run the heater at all times to protect the tanks and pipes from freeze damage, or in extreme cases you would need to put RV Anti-Freeze in the water and holding tanks (by doing so, you may not use any water systems). If the pipes or tanks were damaged from freezing, it is considered negligent damage and you will be responsible for the full cost of all repairs. If you have any more questions on the rental policies during winter, please contact the rental center where your trip would originate. They can provide you with specific information. Back to top

Are there any places we cannot take the motorhome?

Yes. Travel in Death Valley and other desert areas are not allowed during the hot months. Also vehicles are not allowed on logging or other non-public roads such as the Apache Trail in Arizona. Check with your pick up location for any local restrictions. Back to top

What if I return the vehicle before the date it is due?

No refunds will be made for early returns or late pick ups. Back to top

What if I am late in returning the vehicle?

The vehicle is overdue after 11:00 AM on the date of return. A fee of $25 per hour will be charged for each hour you are late. Please notify the rental center if you will be late in returning. Back to top

I heard that Cruise America offers specials during the year. What specials do you have?

For information on all of the specials Cruise America is currently offering, please check out our Hot Rental Deals section of this web site. Back to top

Do you have baby car seats and cribs available?

No. Please plan to bring your own car seats. Back to top

Is it safe to drink the water from the motorhome tank?

No, we do not recommend this. It is difficult to know if the water is potable when you fill the tank at a variety of locations. We recommend you use bottled water for drinking and cooking. The water from the tank is fine for washing and bathing. Back to top

What if I am involved in an accident?

You must notify Cruise America within 24 hours of an accident and make a full report in writing as well as file a police report. Back to top

What if the motorhome breaks down?

Cruise America provides a 24-hour toll free travelers assistance line. All repairs in excess of $75 must have prior approval from our travelers assistance department. The toll free number is (800) 334-4110. Back to top

Is there a ladder so we can get on the roof to watch the race?

We do not have ladders on the RV for safety reasons and to prevent damage to the motorhome. Back to top

Are there bike racks?

No. Check with the rental centers where you will be picking up, some have them available for rent or can suggest a place to rent them. Back to top

Are there levelers provided?

No.Back to top

Can you pick me up/ drop me off at the airport?

You must arrange your own transportation to and from the airport. You may call the rental center where you are picking up for recommendations of transit options. Back to top

What if I have to cancel my reservation?

You may cancel your reservation up to 4 business days prior to the pick-up date and you will be refunded your reservation down payment. With less notice and with all one-way reservation cancellations you will forfeit your reservation down payment.  Back to top

Call Toll Free 1(800) 671-8042

Check Availability & Rates

  7. Looking for a one-way rental?  Please call (800) 671-8042.